We accept returns for products that have been addressed for issues within 24 hours of receiving them. To initiate a return, please contact us at contact@hairbycyndie.com within the specified time frame. Please provide your order number and details about the issue with the product. We will respond promptly with instructions for the return process.

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction

You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

If you address an issue with your product within 24 hours of receiving it and are eligible for a refund, you will receive a full refund to your original payment method.

If you address an issue after the 24-hour limit, you will receive store credit or points for new or future purchases instead of a refund. This applies to all items except those containing liquids.

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.